Who are we?
Zendesk experts with a broader approach to business systems
HelpdeskCX helps businesses improve the way their systems, workflows and teams work together from optimizing and automating workflows to integrating disconnected business applications.
From requirements and solution design to implementation, integration and ongoing administration we help turn business challenges into practical technology solutions.
How can we help?
From requirements and solution design through planning, project management, implementation, and deployment, we turn business needs into practical, effective solutions.
Connect systems and automate workflows. Leverage automation, integrations, and AI where it adds value to make your business systems work smarter and more efficiently.
We provide outsourced administration, configuration, optimization, and support to ensure your Zendesk solution continues to meet your business needs.
Strategy to execution.
Zendesk
Implement, administer, optimize and integrate Zendesk to fit your business.
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Implementation
Requirements, solution design, planning, project management and deployment.
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Automation & Integration
Connect systems, automate workflows and eliminate repetitive manual processes.
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AI & Emerging Technology
Identify practical opportunities to use AI to improve customer service, operations and business processes.
How We Work
From Problem to Solution
Anyone can configure a system when they're given a set of instructions. The real challenge is determining what the system should do in the first place.
We look at your processes, systems and business requirements to understand what's happening today, identify opportunities to improve them, and design practical solutions that work within your existing technology landscape.
From Problem to Solution
Understand
The first step is to clearly understand your challenges and requirements and learn how your business and existing systems work.
Define
We gather requirements and identify opportunities for improvement and determine the technology stack that best fits your requirement and budget.
Design
We develop a practical solution based on your goals, technology and budget.
Implement
We configure, integrate, automate and assist to deploy the solution.
Optimize
We provide ongoing administration and improvements as your business evolves.
Use Cases
Here are some examples of use cases we provided solutions for.
Field Service Integration
Integrated the Synchroteam field service solution with Zendesk to allow agents to schedule technician jobs and link updates to Zendesk tickets.
Formstack Forms Integration
Formstack (by Intellistack) forms allow you to build customized forms that can be deployed anywhere. The Zendesk integration creates Zendesk tickets and with the correct field data.
Analytics
Build custom reports and dashboards in Zendesk Explore or utilize external BI tools like Power BI and Microsoft Fabric to consolidate data from multiple systems.
Contact Us
How can we help?
Our goal is to help you get the best out of your business support systems.
Whether you're looking to streamline processes, implement new solutions, integrate applications, consulting services, or help implemention AI, our services are tailored to meet your unique needs.
